IT’S not just enough to list your holiday house on Airbnb or Stayz and organise a cleaner, or to buy a great commercial coffee machine and call in the signwriter! These days, in hospitality, the customer wants more; including evidence of sustainable practices, care for the environment, social awareness and recognition of our First Nations People for starters. But as CEO and founder of Regeneration Projects, Matt Sykes, revealed at tourism conference on Phillip Island last Thursday, the new generation of visitors is also looking to give something back as well. Read what he had to say inside. Also pictured Regeneration Projects Chief Operations Officer Helen Sweatman.

THE number of overnight visitors enjoying what Phillip Island and Bass Coast has to offer was up a whopping 29 per cent, year-on-year, to the end of June 2023, in a sure sign that the region is back, better than ever, after the ups and downs of COVID.

And with those visitors booking more than 3.5 million nights accommodation

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